Return Eligibility
To be eligible for a return, items must be in their original condition and packaging. This means that the literature should not be damaged, marked, or altered in any way. If you have opened the package and the item is not defective, we may not be able to accept the return. Please ensure that you check your order carefully upon receipt.
How to Request a Return
If you wish to return an item, please contact us by emailing [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for any return shipping costs unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your return is received by us safely.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
At this time, we do not offer exchanges for items purchased from our store. If you would like a different item, please return the original item for a refund and place a new order for the desired literature. This process ensures that you receive the correct item without delay.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a full refund or a replacement at no additional cost. Please provide photos of the damage or defect in your email to expedite the process.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is here to assist you and ensure that your experience with Lilian Quest is a positive one.